Remote support
When you run the file, you will see the window shown in the image. Please type in your name after starting the program. That will help us to distinguish you from our other clients easily and more clearly.
If you wish, you can start a chat with the support assistant during the process. To do that, please click on the icon below the description field. This action will open an additional chat window (shown in the image). This way, you can have a real-time conversation with the employee working on your case.
On your screen, you can observe in real-time what your support assistant is working on. Upon completion of the work, our employee will terminate the connection. If you wish to terminate the session by yourself, you can do so at any time by clicking the Cancel button.
If you do not want to monitor the work process, or our employee is unable to contact you during your working hours, you can leave your computer turned on. In this case, we will end the session after finishing our work.
If you do not want the software to remain on your computer after we have completed our work, please delete the downloaded .exe file. Since the version we provide does not require installation on your device, you do not need to do anything else.
The remote access to your equipment, whether it is a workstation or a server, is a fast, convenient, secure, and extremely useful service. It allows you to solve many software problems related to the operation of your device and the peripherals connected to it.
Remote access gives high flexibility and speed of troubleshooting. That saves both the time for moving our employee to your office and the fee for a site visit.
When a remote connection with your equipment is made, you get the opportunity to observe in real-time what we are doing and discuss the task on the go. At the same time, you have the exclusive opportunity to stop the process at any time you wish.
As an established way to perform remote support in our work, we are using TeamViewer.
For a stable connection during remote access, we use a licensed version of the software for business purposes.
“TeamViewer is a comprehensive, remote access, remote control and remote support solution that works with almost every desktop and mobile platform, including Windows, macOS, Android, and iOS. TeamViewer lets you remote in to computers or mobile devices located anywhere in the world and use them as though you were there. Plus, you can remotely connect to servers, commercial-grade machines, and IoT devices from anywhere, at any time through our secure global remote access network.”
